Every Silvia Gnecchi piece is handmade in our Milan atelier. If your purchase isn't quite right, we're here to help.

Return window
You may request a return within 14 days of delivery.

How to request a return

1. Tell us about your decision to withdraw: log in to your account on our website, open your order and select "Request return"; or email customer@silviagnecchi.com with your order number. You may also use any other clear statement, for example the model withdrawal form below.
2. We will confirm within 48 working hours (2 working days) and send you a label or shipping instructions.
3. Please ship your parcel within 14 days of notifying us of your withdrawal (i.e. of your return request).

Conditions
We kindly ask you to return items:

• unused, unwashed and undamaged;
• in their complete original packaging (box, dust bag, certificate);
• with the Silvia Gnecchi security seal (on bags and apparel) still attached and intact.

You are welcome to try your piece on with the seal in place. If the seal has been removed or the item has been used beyond what is necessary to assess it, the refund may be reduced in proportion to the loss in value. The same applies if the item is returned without its complete original packaging.

Non-returnable items

• Earrings, for hygiene reasons, if their sealed packaging has been opened.
• Personalised, engraved or made-to-measure items.

Return shipping

• Italy: returns are free. We will send you a prepaid GLS label.
• European Union: we will send you a DHL label. The return cost of €20 is deducted from your refund. No customs formalities apply.
• Outside the EU (United Kingdom, United States and rest of the world): returns are shipped at your own cost with a tracked courier of your choice. Please mark the parcel as "Returned goods" on the customs documents to avoid new duties. Import duties and taxes paid on delivery are non-refundable. For these countries we recommend an exchange or store credit.

Outcome
You can choose:

• a refund to your original payment method, within 14 days of your notice of withdrawal; we may wait until we have received the return or proof that you have shipped it before issuing the refund. The refund also includes the standard delivery cost of your original order (if you chose a more expensive delivery option than standard, we refund only the standard delivery cost). Any return shipping cost stated above for your zone is not refunded;
• an exchange for another piece;
• store credit for the value of the item plus a 10% bonus.

Exchange and store credit are always your choice: unless you tell us otherwise, we will refund you.

Defective or damaged items
If your item arrives damaged in transit, please let us know as soon as possible, ideally within 48 hours of delivery, at customer@silviagnecchi.com, with your order number and a few photos: this helps us handle the claim with the courier. In any case, the 24-month legal guarantee of conformity from delivery still applies: you can report a defect within 2 months of discovering it and we will repair, replace or refund the item at no cost to you. The legal guarantee applies regardless of your right of withdrawal.

Customers outside the European Union
For customers outside the European Union, any more favourable rights granted by the law of their country remain unaffected.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

• To: Silvia Gnecchi s.r.l., Piazza Napoli 34, 20146 Milan (MI), Italy, email customer@silviagnecchi.com
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: …
• Ordered on (*) / received on (*): …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is notified on paper): …
• Date: …

(*) Delete as appropriate.

Contact
For any question: customer@silviagnecchi.com