Returns

How long do I have to return an item?

14 days from delivery.

How do I request a return?

From your account on our website (open the order and select "Request return") or by emailing customer@silviagnecchi.com with your order number; you may also use any other clear statement, such as the model withdrawal form in our Returns & Refunds Policy. We reply within 2 working days with a label or instructions. Please ship your parcel within 14 days of your return request.

Are returns free?

In Italy, yes: we send you a prepaid GLS label. In the European Union we send you a DHL label and the cost of €20 is deducted from your refund. From outside the EU, return shipping is at the customer's expense.

Can I try my piece on?

Of course, with the Silvia Gnecchi security seal left in place. If the seal has been removed or the item has been used beyond what is necessary to assess it, the refund may be reduced in proportion to the loss in value.

Which items cannot be returned?

Earrings, for hygiene reasons, if their sealed packaging has been opened, and personalised, engraved or made-to-measure items.

When will I receive my refund?

Within 14 days of your notice of withdrawal (i.e. your return request), to your original payment method; we may wait until we have received the return or proof that you have shipped it before issuing the refund. The refund also includes the standard delivery cost of your original order (if you chose a more expensive delivery option, we refund only the standard cost). Alternatively, if you prefer, you can choose an exchange or store credit with a 10% bonus.

My item arrived damaged. What should I do?

If it was damaged in transit, please let us know as soon as possible, ideally within 48 hours of delivery, at customer@silviagnecchi.com, with your order number and a few photos: this helps us handle the claim with the courier. In any case, the 24-month legal guarantee of conformity from delivery still applies: you can report a defect within 2 months of discovering it and we will repair, replace or refund the item at no cost to you.

I live outside the EU: how do returns work?

Ship your parcel with a tracked courier of your choice, marking it as "Returned goods" on the customs documents. Duties and taxes paid on delivery are non-refundable, so we recommend an exchange or store credit. Any more favourable rights granted by the law of your country remain unaffected.

Shipping

Which couriers do you use?

GLS in Italy and DHL Express internationally, always with tracking.

How much does shipping cost?

Shipping to Italy costs €13 (standard) or €18 (express); to European Union countries €25; to the rest of the world, including the United Kingdom and the United States, €33. The exact cost is always shown at checkout before payment. Any customs duties on shipments outside the EU are paid by the customer.

How long does delivery take?

We prepare your order within 24–48 working hours; delivery takes 7–10 working days.

Do I have to pay duties?

Not within the EU. For the United Kingdom, the United States and other non-EU countries, import duties and taxes are paid by the recipient and collected by DHL on delivery.

Orders

Can I change or cancel my order after it's been placed?

We begin preparing orders quickly, so we can only accommodate changes or cancellations within 24 hours of purchase. If you need to amend your order, please contact us at customer@silviagnecchi.com as soon as possible and we'll do our best to help before it's dispatched.

Can I track my order?

Yes. As soon as your order is dispatched, you'll receive an email with a tracking number and a link to follow your parcel's journey.

Products & Care

Where are Silvia Gnecchi products made?

Every Silvia Gnecchi piece is proudly made in Italy, crafted by skilled local artisans. From our jewellery to our bags and ready-to-wear, each piece reflects the care, craftsmanship and attention to detail behind the brand.

Are your jewellery pieces nickel-free / hypoallergenic?

All Silvia Gnecchi jewellery is 100% nickel-free and handcrafted in Italy using carefully selected, high-quality materials.

Our pieces are crafted from brass and finished with premium 24K gold plating or silver plating, making them suitable for most skin types.

To preserve the beauty and longevity of your jewellery, we recommend avoiding direct contact with perfumes, lotions, water and other chemicals, and storing each piece in its original pouch when not in use.

If you have any questions about the materials or care of a specific piece, our Client Services team will be delighted to assist you.

How should I care for my jewellery?

To keep your pieces looking their best:

• Avoid contact with sea water, perfume, lotions and cleaning products, and remove jewellery before swimming, showering or exercising.
• Store each piece separately in a soft pouch or lined box to prevent scratches and tangling.
• Gently wipe with a soft, dry cloth after wearing.
• Put your jewellery on last when getting ready, and take it off first.

How should I pack my Silvia Gnecchi accessories when travelling?

To ensure your jewellery is maintained while travelling:

• Keep jewellery in its individual pouches to avoid scratches and tangling; a small travel jewellery case is ideal.
• Fasten necklace clasps and lay chains flat, or thread them through a straw/tissue to prevent knots.
• Wrap belts loosely rolled and place bags stuffed with tissue to hold their shape, ideally inside their dust bags.
• Pack pieces in your carry-on rather than checked luggage to keep them safe.

How do I choose the correct belt size?

To find your size, measure a belt you currently own from the buckle fold to the hole you use most, or measure where you'll wear the belt (e.g. waist or hips) and compare to the size guide on each product page. If you're between sizes or unsure, contact us and we'll be glad to advise.

Do you restock sold-out items?

Some pieces are restocked and others are produced in limited quantities. For availability on a specific piece, contact us at customer@silviagnecchi.com.

Business & Contact

Can I collaborate with Silvia Gnecchi?

We love connecting with like-minded creatives, stylists and partners. Please visit our Work With Us page or email us at customer@silviagnecchi.com with details of your proposal, and our team will be in touch.

How can I become a stockist?

We welcome enquiries from retailers and boutiques interested in carrying Silvia Gnecchi. Please contact us at wholesale@silviagnecchi.com with your business name, location and website, and our wholesale team will share our collection and terms.

How can I contact customer service?

You can reach our team via our Contact page or by email at customer@silviagnecchi.com. We aim to respond within 1 business day.