FAQ

Orders

  1. Can I change or cancel my order after it's been placed?

We begin preparing orders quickly, so we can only accommodate changes or cancellations within 24 hours of purchase. If you need to amend your order, please contact us at customer@silviagnecchi.com as soon as possible and we'll do our best to help before it's dispatched. 

  1. When will my order be shipped?

Once processed, orders are dispatched within 3-5 business days. You'll receive a shipping confirmation with tracking as soon as your parcel is on its way. 

  1. Can I track my order?

Yes. As soon as your order is dispatched, you'll receive an email with a tracking number and a link to follow your parcel's journey. 

  1. Do you ship internationally?

Yes, we ship to customers around the world. Shipping options, costs and estimated delivery times are shown at checkout based on your destination. 

  1. Will I have to pay duties and taxes?

Orders shipped outside the EU may be subject to import duties and taxes charged by your local customs authority. These are the responsibility of the customer and are not included in the order total. 

Returns & Refunds

  1. How do I return an order?

If you wish to return your order, please contact our Client Services team at customer@silviagnecchi.com within 7 business days of receiving your purchase, specifying your order number and the item(s) you wish to return.

Once your request has been reviewed, our team will reply with the return instructions and provide you with the return authorization.

When preparing your parcel, please ensure that:

  • The item is unworn, unused and in its original condition.

  • All original packaging, tags and accessories are included.

  • The Return Form enclosed with your order is completed in full, indicating the reason for the return, and placed inside the parcel.

Once we receive and inspect the returned item, we will notify you of the outcome. If the return is approved, your refund will be processed to the original payment method within 7 business days. Please note it may take a few additional days for the amount to appear on your statement, depending on your bank. 

  1. What happens if my item arrives damaged or faulty?

We're sorry if anything isn't perfect. Please contact us at customer@silviagnecchi.com within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund straight away. 

Products & Care

  1. Where are Silvia Gnecchi products made?

Every Silvia Gnecchi piece is proudly made in Italy, crafted by skilled local artisans. From our jewellery to our bags and ready-to-wear, each piece reflects the care, craftsmanship and attention to detail behind the brand.

  1. Are your jewellery pieces nickel-free / hypoallergenic?

All Silvia Gnecchi jewellery is 100% nickel-free and handcrafted in Italy using carefully selected, high-quality materials.

Our pieces are crafted from brass and finished with premium 24K gold plating or silver plating, making them suitable for most skin types.

To preserve the beauty and longevity of your jewellery, we recommend avoiding direct contact with perfumes, lotions, water and other chemicals, and storing each piece in its original pouch when not in use.

If you have any questions about the materials or care of a specific piece, our Client Services team will be delighted to assist you.

  1. How should I care for my jewellery?

To keep your pieces looking their best:

  • Avoid contact with sea water, perfume, lotions and cleaning products, and remove jewellery before swimming, showering or exercising.

  • Store each piece separately in a soft pouch or lined box to prevent scratches and tangling.

  • Gently wipe with a soft, dry cloth after wearing.

  • Put your jewellery on last when getting ready, and take it off first.

  1. How should I pack my Silvia Gnecchi accessories when travelling?

To ensure your jewellery is maintained while travelling:

  • Keep jewellery in its individual pouches to avoid scratches and tangling; a small travel jewellery case is ideal.

  • Fasten necklace clasps and lay chains flat, or thread them through a straw/tissue to prevent knots.

  • Wrap belts loosely rolled and place bags stuffed with tissue to hold their shape, ideally inside their dust bags.

  • Pack pieces in your carry-on rather than checked luggage to keep them safe.

  1. How do I choose the correct belt size?

To find your size, measure a belt you currently own from the buckle fold to the hole you use most, or measure where you'll wear the belt (e.g. waist or hips) and compare to the size guide on each product page. If you're between sizes or unsure, contact us and we'll be glad to advise. 

  1. Do you restock sold-out items?

 Some pieces are restocked and others are produced in limited quantities. For availability on a specific piece, contact us at customer@silviagnecchi.com

Business & Contact

  1. Can I collaborate with Silvia Gnecchi?

We love connecting with like-minded creatives, stylists and partners. Please visit our Work With Us page or email us at  customer@silviagnecchi.conwith details of your proposal, and our team will be in touch. 

  1. How can I become a stockist?

We welcome enquiries from retailers and boutiques interested in carrying Silvia Gnecchi. Please contact us at info@silviagnecchi.com  with your business name, location and website, and our wholesale team will share our collection and terms. 

  1. How can I contact customer service?

You can reach our team via our Contact page or by email at customer@silviagnecchi.com We aim to respond within 1 business day.